Whether you’re a casual coffee enthusiast or a devoted connoisseur, zaam Coffee invites you to embark on a journey of flavor and discovery. Join us in celebrating the art of coffee, as we strive to elevate your daily rituals, inspire meaningful connections, and fuel your passions, one perfectly roasted bean at a time.
POLICIES | ZAAM COFFEE
Privacy Policy
We respect your privacy.
Shipping Policy
We do not ship on weekends or public holidays. Zaam Coffee will not be delivered to an unattended address. If the courier service attempts delivery and the location is unattended, the package will need to be picked up from a depot. If the delivery address is entered incorrectly, it is the responsibility of the receiver to organise the address change directly with the courier. A change of address fee might be charged by the courier service to the receiver. Shipping times vary depending on your location but if you are concerned about your parcel, please let us know via email to [email protected]
Faulty Product
If in the event your Zaam Coffee is faulty, wrongly described or breaches a consumer guarantee, we will happily refund your money upon presentation of your proof of purchase. Please contact our support team as soon as possible so we can rectify the issue.
Change of Mind
Zaam Coffee is not liable to offer change of mind refunds for coffee.
Missing or Damaged Online Orders:
Zaam Coffee is not liable for any online orders that go missing or that are damaged during transit. We cannot guarantee refunds or exchanges for these situations. If you believe your order has been damaged or is missing during transit, please contact us straight away with your order number and further details about the issue and we will investigate this for you. While we are not liable for transit damage or items going missing in transit, our team will do everything they can to assist.
Changing Online Order Information:
Zaam Coffee is not responsible for any issues with incorrect delivery information that is provided by the customer. If you wish to change any delivery details or cancel your order, please contact our team as soon as possible. Every attempt will be made to accommodate your request, however, no guarantee of changes can be given once an order has been placed by the customer.
Exchanging:
Zaam Coffee does not accept exchanges of coffee and merchandise.